NEWS RELEASE
HYDRO ONE
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Hydro One is urging customers in northern, central and southern Ontario to prepare for potential power outages as potentially damaging winds and/or freezing rain are expected to pass through the different regions tomorrow.
Here are some items to remember to include in an emergency kit:
- Water and food that won't spoil for all family members, including pets
- A manual can opener
- Windup or battery-powered flashlight and radio
- Extra batteries
- Cash
- First aid kit and medical items
- Blankets
- Emergency numbers including Hydro One's emergency line, 1-800-434-1235
- Fully charged cellphone or have at least one corded phone at home; a cordless phone will not work in a power outage
If outages occur, an estimated time of restoration will be determined for each incident once damage has been assessed. Customers can report their outage by texting 92887 (WATTS), through the company’s outage map and app, or by calling 1-800-434-1235. Our outage tools will be updated every 10 minutes as information comes in from the crews on the ground.
We also want to remind the public to stay clear of any fallen power lines. If you spot a fallen line, keep at least 10 metres back, even if it does not appear to be live. Report it to 911 and call Hydro One at 1-800-434-1235.
For outage information on the move, download the free mobile app. Customers can also sign up in advance for text or email notifications on this website.
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